Service Terms

I.Warranty Terms

The company warrants that all sold contactor products (hereinafter referred to as "Products") come with a one-year warranty period from the date of purchase. During this period, if the Product fails to perform due to material or workmanship defects under normal use conditions, the company will provide free repair or replacement. (Samples are excluded.)

II. Scope of Warranty Coverage

Warranty services apply only under the following conditions:

1.The Product fails due to material defects or workmanship when used, maintained, and stored under normal conditions.

2.The Product has not been disassembled, modified, or repaired by any unauthorized third party.

3.The Product has been properly installed and used in accordance with the product manual.

III. Warranty Exclusions

The company shall not be liable for free repair or replacement under the following circumstances:

1.Human-induced damage: Damage caused by intentional misuse, negligence, or improper            installation/operation/maintenance.

2.Load short circuit: Damage resulting from a short circuit in the system or equipment load.

3.Overuse: Damage caused by using the Product beyond its rated performance or specified application scope.

4.Improper operation: Damage due to failure to follow the product manual or safety guidelines.

5.Force majeure: Damage caused by natural disasters (e.g., earthquakes, floods, lightning), war, riots, or other     unforeseeable events beyond control.

IV. Warranty Statement

The company reserves the right to interpret these Service Terms. The company may revise these terms at any time, and the updated version will be published on the company’s official website.